Question 1

What is your Policy for wait times at airports and other locations?

Accepted Answer

Non-airport Pickups Waiting Policy
For to-the-airport pickups and point-to-point transfers, our drivers provide a complimentary wait of up to 15 minutes.
 
Waiting Policy at Airports
- For Domestic flights, we offer a complimentary waiting time of up to 45 minutes after the plane lands.
- For International flights, the complimentary wait extends up to 1 hour and 30 minutes after the plane lands. We track the actual landing time using FlightAware and Google. If these durations are exceeded, waiting fees are applied in 15-minute intervals.
 
Waiting Time Rates per 15-minute increments
We charge for:

- Sedans, $29.00 / every 15 minutes,
- SUVs, $36.00 / every 15 minutes,
- Sprinter Vans, $54.00 / every 15 minutes.

Question 2

Do you handle pickups outside the airport?

Accepted Answer

Yes, we do! Plenty of them!

We cater to a wide range of services beyond airport transfers. Whether it's point-to-point rides, hourly charters, or custom private tours, we've got you covered.

Additionally, we have extensive experience managing transportation for large-scale events, including conventions, Capitol Hill tours, and significant gatherings.

Whatever your needs, DRES is here to assist.

Question 3

What is DRES cancellation policy?

Accepted Answer

While we track flights for on-time pickups, please inform DRES of any flight changes.

Please be aware that if no notice is given to DRES of a cancellation or if last-minute changes aren't implemented/approved, it may result in a full fare No-Show fee.

For a full refund, cancel up to:
5 hours before your pickup time for sedans and SUVs.
24 hours before your pickup time for Sprinter vans.
5 days before your pickup date for buses.

Question 4

I will be landing on a Private Flight; can you pick me up?

Accepted Answer

Certainly!

We cater to all Private Airports in the DMV from which we operate. When making a reservation online, choose the "One-Way Transfer" option and enter the private airport's name and address. Please ensure you include the tail number under the "Special Notes" section.

Question 5

When will my credit card get charged?

Accepted Answer

For all Auto Transport: We will collect a $50 deposit at the time of booking. Your credit card will be charged the balance as soon as the cancellation grace period ends.

All notary services will be invoiced and payable before the notary's arrival.

Question 6

Are there any additional fees for Late-Night Services?

Accepted Answer

All fees are to be determined, except for services rendered between 11:00 PM and 3:30 AM, for which an additional service fee of $50 will be charged.

Question 7

Are your quotes the final price I will pay?

Accepted Answer

Generally, YES. The amount shown in your online quote is the final charge, provided you stay within the grace periods for wait times. Please see the grace periods for both non-airport and airport pickups on this page. Additionally, specific requests outside of the standard service may result in additional fees.

Question 8

What's the policy for Hourly Charters in terms of travel distance?

Accepted Answer

The total travel distance during an hourly charter should not exceed 30 miles. Additional mileage fees may apply if the total mileage exceeds this limit. Please call or email us for exact rates.

Question 9

Where shall I meet my driver at the airport?

Accepted Answer

Curbside Pickup:
Your driver will be nearby, just a few minutes from the airport.
After landing, you'll receive a text from your driver.
Once you have your luggage, call/text your driver.
Meet at the arrivals level curb, and let your chauffeur know the specific pillar.
 
Meet and Greet:
Domestic flights: Find your driver near the baggage claim area.
International flights: Your chauffeur will be at International Arrivals.
In both cases, the chauffeur will have a sign with your name.

Question 10

How can I provide feedback to DRES about my service experience?

Accepted Answer

Absolutely!

We aim for 5-star excellence and value your feedback. Please email us at client@dres.vip. We are excited to hear about your experience.

Question 11

How many bags can I bring?

Accepted Answer

For our sedans, you can bring up to 2 pieces of luggage.
If you have more, our SUVs can accommodate up to 4 pieces.
For larger groups or those with more luggage, our Sprinter vans can accommodate up to 14 pieces.

Always choose the vehicle that best suits your needs.

Question 12

What if my flight is delayed?

Accepted Answer

No problem. We continuously monitor all flights to stay informed of any delays or early arrivals. Please be sure to inform us promptly if there are any changes to your flight itinerary.

Question 13

How early does my driver arrive before the scheduled time?

Accepted Answer

We always aim to be on time for pickups, so our drivers arrive about 15 minutes early to ensure punctuality. There's no rush—please feel free to take your time. Remember, we're happy to accommodate if you need to leave sooner. We're here to make things as smooth and comfortable as possible for you!

Question 14

Does DRES offer child seats?

Accepted Answer

We do!

We offer child seats suitable for all age groups at an additional fee of $25 per one-way journey.

Please be advised that child seats are available exclusively with our SUVs due to the limited trunk capacity.

Kindly ensure that you select the appropriate child seat type during the online booking process or specify it to our representative when making a reservation via telephone.

Question 15

Do you offer personalized tours throughout the DMV?

Accepted Answer

Certainly! We proudly offer custom private tours around the DMV (D.C., Maryland, and Virginia). Explore our Nation's history, visit the iconic monuments, or craft a journey tailored to your unique interests through beautiful Virginia. Whatever your plans are, we're here to deliver a one-of-a-kind driver experience.

FAQ's